These are the terms and conditions on which we supply our products to you.

Please read these terms carefully before ordering with us. These terms tell you what

you need to know about buying with us. If you think that there might be a mistake in

these terms, please let us know. We may revise these terms and conditions without

notice by posting revised terms and conditions of sale on our website.  The terms

and conditions posted on the website or app at the time you place your order will

govern that purchase. If you are buying our products from us in one of our physical

stores, some specific terms apply and these are set out in clause 14 below.

1. Who we are and how to contact us

1.1 Who we are. We are Millward Marketing Ltd – a company incorporated and

registered in England and Wales with company number 11297318. Our main office is

at Suite 11, Chalkwell Lawns 648-656 London Road Westcliff on-Sea Essex  SS0 9HR UK  

1.2 How to contact us. You can contact us

at ray@millwardmarketingsportsleisurewear.com .

1.3 How we may contact you. If we have to contact you, we will send an email to

the email address you provided to us when placing your order online or via social

media apps or when making your purchase

2. Placing an order

2.1 How you can place an order. Orders are placed through our website or our

app. Once you’ve added the product(s) you’d like to your basket, you’ll go through

our checkout procedure where you’ll need to enter your contact details, delivery and

billing information. Please check, double check and even triple check your order (e.g.

the product(s), size(s) and delivery address) before clicking the “complete order”

button or the “pay now” button.

2.2 Acceptance of your order. Your order is an offer from you to us to buy the

product(s) in your basket. After you place an order, you will receive an email from us

confirming that we have received it. Our official acceptance of your order takes place

when we email you to confirm we’ve dispatched your product(s). It’s at this point that

a contract will come into existence between you and us. When we acknowledge your

order, we’ll also confirm your order number. If you need to contact us about your

order, you should quote this number.

2.3 Restrictions on placing orders. To order our products, you must be at least 18

years old and be authorised to use the payment method which you use to pay for the

products you order. If you are under 18, you may place an order only with

involvement of a parent or guardian.

3. Our rights to cancel your order

3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil

your order (e.g. because the product is out of stock, we haven’t been able to verify

the billing information you’ve provided, you have requested delivery to a country that

we do not currently ship to, or there has been an error in the pricing or description of

the product), we’ll let you know by email and we won’t charge you for the product.

3.2 Unusual or suspicious activity. We provide our products for your personal use

only. We may cancel an order if we notice something unusual or suspect that our

products are being exploited for any commercial, business or re-sale purpose. If this

happens to you and you think we’ve made a mistake, get in touch with our customer

service team through our online form at gymshark.com/contact and/or via the

support section on our app.

3.3 Suspending the supply of products. We may have to suspend the supply of a

product to you to:

3.3.1 deal with technical problems or make minor technical changes;

3.3.2 update the product to reflect changes in relevant laws and regulatory

requirements; and/or

3.3.3 make changes to the product as notified by us to you.

4. Our products

4.1 What we provide. We provide fitness gear, including clothing and accessories.

4.2 Descriptions of our products. The pictures of our products (and packaging) on

our website and on our app are for illustrative purposes only. We work to ensure that

colours are displayed accurately but we can’t guarantee that a device’s display of the

colours exactly reflects those of our products.

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5. Delivery

5.1 Delivery destination. Unfortunately, we do not currently ship to the

following countries SHIPPING EXCLUSION LIST

We currently do not ship to the following places:

Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic

Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar,

Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion,

Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng

Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon,

Ukraine, Venezuela, Yemen, Zimbabwe.

5.2 Delivery costs. All the information about our delivery charges can be found on

our website

5.3 Additional charges. Any customs, duties or additional charges which apply to

your order (if your order is delivered outside of the UK, for instance) will be your

responsibility and are not included in the delivery costs.

5.4 When we will provide the products. When we deliver the products to you will

depend on the delivery method you select during the order process, please refer to

our delivery timings here:  If you are buying products during promotional periods, it

may take a little longer for our products to be delivered to you.

5.5 We are not responsible for delays outside our control. If delivery of the

products to you is delayed by an event outside our control (e.g. because of

postal/courier delays, logistics or bad weather), we’ll let you know as soon as

possible. If there is a risk of substantial delay, you can contact us to cancel your

order and we’ll refund you for any products you’ve paid for but not received.

5.6 If you are not available when the product is delivered. If no one is able to

take delivery and the products cannot be posted through your letterbox, the courier

will notify you of the delivery attempt and tell you how to rearrange delivery or

collection of the products.

6. Your rights to end the contract

6.1 You can always end your contract with us. Your rights when you end the

contract will depend on what you have bought, whether there is anything wrong with

it, how we are performing and when you decide to end the contract, as set out below.

We’re under a legal duty to supply products that are in conformity with this contract

and nothing in these terms will affect your legal rights.

6.2 If what you have bought is faulty or differs substantially from how it is

described on our website or our app you may have a legal right to end the

contract (or to get the product replaced or to be given a refund). In this case, the

return will be free in the United Kingdom provided you return the product to us within

30 days (unless stated otherwise on our website or our app) from the date you

receive it.

6.3 If you want to end the contract because of one of the reasons set out

below, the contract will end immediately, we will refund you in full for any products

which you have paid for but which have not been supplied to you. The reasons are:

6.3.1 we have told you about an upcoming change to the product or these terms

which you do not agree to;

6.3.2 we have told you about an error in the price or description of the product you

have ordered, and you do not wish to proceed;

6.3.3 we have told you that supply of the products may be significantly delayed

because of events outside our control;

6.3.4 we have suspended supply of the products for technical reasons, or notify you

we are going to suspend them for technical reasons, in each case for a period of

more than four weeks; or

6.3.5 you have a legal right to end the contract because of something we have done

wrong.

6.4 If you have changed your mind about the product. We offer a goodwill

guarantee which gives you 30 days (unless stated otherwise on our website or our

app), to change your mind and receive a refund instead of the standard 14 days

(which does not affect your legal rights in relation to faulty products). You have 30

days (unless stated otherwise on our website or our app), from the day you (or

someone you nominate) receives the products to change your mind. If your products

are split into several deliveries over different days, you have until 30 days (unless

stated otherwise on our website or our app), after the day you (or someone you

nominate) receives the last delivery to change your mind. In either case, you may

need to pay the cost of the return as set out in our returns process at  or you can

return the products direct to Please note that some products can’t be returned, such

as:

6.4.1 swimwear, underwear, bottles and shakers due to health, safety and hygiene

standards;

6.4.2 any products that have been sealed for health protection or hygiene purposes

(e.g. socks) that have been unsealed after you receive them or are not in their

original packaging or have had any tags or the hygiene slip removed;

6.4.3 goods that are custom-made or personalised items;

6.4.4 any product which has been damaged, worn, used in any way or has had the

care label cut and/or removed;

6.4.5 any product which is missing any component part(s) when returned by you

(unless this is because of something we have done); and

6.4.6 any products which become mixed inseparably with other items after their

delivery.

6.5 In all other cases (if we are not at fault and there is no right to change your

mind). Even if we are not at fault and you do not have a right to change your mind,

you can still end the contract before the products are delivered and paid for – just

contact us to let us know.

7. Returns and refunds

7.1 Tell us you want to end the contract. To end the contract with us, ask us any

questions or in the unlikely event that you have any complaints about the product,

please let us know by contacting our customer service team through our online form

Please provide your name, delivery address, order number and email address so we

can help you quickly and easily.

7.2 Returning products after ending the contract. If you end the contract for any

reason after products have been sent to you or you have received them, you must

return them to us. The process for returning products to us is set out in our Returns

Policy. 7.3 How and when we will refund you. We will refund you the price you

paid for the products (including delivery costs where applicable) by the method you

used for payment. For purchases made by part-card and part-gift card, the refund

will be applied to the gift card first. If you used a discount code to buy the product,

the amount refunded will be reduced to take into account the benefit of any discount

which you received when buying the product. We will make any refunds due to you

as soon as possible. If you are exercising your right to change your mind, your

refund will be made within 14 days from the day we receive the unused product back

from you.

8. Our rights to end the contract

8.1 We may end the contract if you break it. We may end the contract for a

product at any time by writing to you if:

8.1.1 you do not, within a reasonable time of us asking for it, provide us with

information that is necessary for us to provide the products, for example, the address

for delivery; or

8.1.2 you do not, within a reasonable time, allow us to deliver the products to you.

8.2 Refunds. If we end the contract in the situations set out in clause 8.1, we will

refund any money you have paid to us for products we have not provided.

9. Price and payment

9.1 Where to find the price for the product. The price of the product (which

includes VAT) will be the price indicated on the order pages when you placed your

order or, in the case of our physical stores, will be displayed on the products. We

take care to ensure that the price of the product advised to you is correct. However,

please see clause 9.4 for what happens if we discover an error in the price of the

product you order. 9.2 We will pass on changes in the rate of VAT. If the rate of

VAT changes between your order date and the date we supply the product, we’ll

adjust the rate of VAT that you pay, unless you have already paid for the product in

full before the change in the rate of VAT takes effect.

9.3 We may change the price of our products. Sometimes we need to make

changes to the price of some of our products. When this happens, we’ll update the

prices on our website, our app and in store. If you placed your order for a product

before the price change, the price will be as stated on our website or our app (as

applicable) at the time when you placed your order.

9.4 What happens if we get the price wrong. It is always possible that, despite our

best efforts, some of the products we sell may be incorrectly priced. We will normally

check prices before accepting your order so that, if the product’s correct price at your

order date is less than our stated price at your order date, we will charge the lower

amount. If we accept and process your order where a pricing error is obvious and

unmistakeable and could reasonably have been recognised by you as a mispricing,

we may end the contract, refund you any sums you have paid and require the return

of any products provided to you.

9.5 When you must pay and how you must pay. We accept payment by Visa,

Mastercard, PayPal and Apple Pay. We will not charge you until we dispatch the

products to you, although the price payable by you for the products may appear as

pending transactions against the payment method you use.

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10. Discount Codes

10.1 From time to time we will release discount codes (“Codes”) via email or other

marketing channels. These Codes will allow a discount to be applied to a new order

at uk.gymshark.com. To apply a Code please enter it (and remember to click “apply”)

where specified during the check-out process.

Please note: Codes are valid for a limited period of time as specified in the relevant

email or marketing communication, they cannot be used outside of that time period. 

10.1.1 Save as expressly stated in the relevant email or marketing communication,

Codes are only valid on full-priced items and cannot be used on sale, outlet or

promotional items, or to purchase gift cards.

10.2.2 Only one Code can be applied per order. Codes cannot be used in

conjunction with any other offer and are not available for staff of Millward Marketing

Ltd or any of its group companies. 

10.1.3 Codes are territory/store specific, cannot be exchanged for cash and are non-

transferable.

10.1.4 Codes cannot be applied towards delivery charges. 

10.1.5 Returned items will be refunded at the discounted price paid (the

discount applied between the goods proportionately). Where a qualifying spend is

noted in relation to use of a Code, if items purchased using that Code are later

returned to us which brings the amount spent below any qualifying level, the offer

value may be deducted from any refund. This does not affect your statutory

rights. A discount will not be applied to items subsequently replaced. 

10.1.6 Orders are subject to stock availability and acceptance by us. We reserve the

right to decline to accept orders where, in our reasonable opinion, a Code is invalid

for the order being placed or is the subject of improper use or fraudulent activity. 

10.1.7 We reserve the right to withdraw, amend or extend offers at any time on

reasonable notice.

10.2 Specific offer terms and conditions are provided with each Code - for specific

information relevant to that Code, please refer to the email or marketing

communication on which it is featured.

11. Our responsibility for loss or damage suffered by you

11.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you

suffer that is a foreseeable result of our breaking this contract or our failing to use

reasonable care and skill, but we are not responsible for any loss or damage that is

not foreseeable. Loss or damage is foreseeable if either it is obvious that it will

happen or if, at the time the contract was made, both we and you knew it might

happen.

11.2 We do not exclude or limit in any way our liability to you where it would be

unlawful to do so. This includes liability for death or personal injury caused by our

negligence or the negligence of our employees, agents or subcontractors; for fraud

or fraudulent misrepresentation; for breach of your legal rights in relation to the

products (including the right to receive products which are: as described and match

information we provided to you; of satisfactory quality; fit for any particular purpose

made known to us; and supplied with reasonable skill and care); and for defective

products under the Consumer Protection Act 1987.

11.3 We are not liable for business losses. We only supply the products for

private use. If you use the products for any commercial, business or re-sale purpose

we will have no liability to you for any loss of profit, loss of business, business

interruption, or loss of business opportunity.

12. How we may use your personal information

12.1 How we may use your personal information. We will only use your personal

information as set out in our Privacy Notice.

13. Other important terms

13.1 We may transfer this contract to someone else. We may transfer our rights

and obligations under these terms to another organisation. We will contact you to let

you know if we plan to do this. If you are unhappy with the transfer, you may contact

us to end the contract within seven days of us telling you about it and we will refund

you any payments you have made in advance for products not provided.

13.2 You need our consent to transfer your rights to someone else. You may

only transfer your rights or your obligations under these terms to another person if

we agree to this in writing.

13.3 Nobody else has any rights under this contract. This contract is between

you and us. No other person shall have any rights to enforce any of its terms.

13.4 We may change these terms at any time. We may make changes to these

terms at any time to reflect changes in the law or for any other reason. The most up-

to-date version of our terms will always be displayed on our website and/or our app

so please have a look before placing an order for our products to ensure you know

about any changes which may have been made since your last visit to our website or

our app.

13.5 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant

authority decides that any of them are unlawful, the remaining paragraphs will

remain in full force and effect.

13.6 Even if we delay in enforcing this contract, we can still enforce it later. If

we do not insist immediately that you do anything you are required to do under these

terms, or if we delay in taking steps against you in respect of your breaking this

contract, that will not mean that you do not have to do those things and it will not

prevent us taking steps against you at a later date.

13.7 Which laws apply to this contract and where you may bring legal

proceedings. These terms are governed by English law and you can bring legal

proceedings in respect of the products in the English courts. If you live in Scotland,

you can bring legal proceedings in respect of the products in either the Scottish or

the English courts. If you live in Northern Ireland, you can bring legal proceedings in

respect of the products in either the Northern Irish or the English courts.

14. Terms relevant when you purchase in one of our physical stores.

If you purchase products from us in one of our physical stores:

14.2 Our goodwill returns policy does not apply to products falling within the

categories set out in clauses 6.4.1 – 6.4.6 above, including items which we have

personalised for you or to items which are sealed for health protection or hygiene

purposes once they have been unsealed after purchase.

14.3 Statutory Rights: Our returns policy does not affect any statutory rights that you have as a consumer.